Switch from Freshdesk
Move from Freshdesk in minutes
Your chats, people and articles come along. Free, and nothing reaches your customers.
What comes over
Moves
- Tickets, with notes and files
- Contacts, companies and agents
- Canned responses
- Solution articles
Stays in Freshdesk
- Automations, SLAs and scenarios
- Forums
Three steps
Freshdesk keeps running until you switch, and you can undo anytime.
- 1
Paste a key
From Freshdesk’s settings. Or ask your AI agent to do it.
- 2
Check a sample
Your 20 latest chats come in first.
- 3
Bring the rest
Then swap the chat snippet on your site.
We’ll move you for free
Rather not do it yourself? Tell us in the chat and we’ll bring your Freshdesk data over with you.
FAQ
Questions, answered
Everything teams ask before they switch. Something missing? Ask us in the chat.
Ask a question01How long does it take?
Recent chats arrive in minutes, the rest in the background. We email you when it's done.
02Will my customers notice anything?
No. Nothing imported is sent to anyone, answered by the AI or closed automatically.
03Can I keep my old tool running while I move?
Yes. New activity there keeps coming in every hour until you switch, for up to 30 days.
04Do I need to change my site's code?
No. Swap the chat snippet and your site's old chat calls keep working.
05What if I change my mind?
Undo any import in one click, and export everything as a zip anytime.